Process matters!

"Everybody doing their best is not the answer. 

It is first necessary that people know what to do"

While I was watching a video about "process", the above lines had appeared on the screen. They have kept rejecting to go away from my senses since then. 

How truly said!

Since many years, a few processes have been established. Process steps have been identified along with mapping the respective process owners. It is not easy to define any process and at the same time, it's not easy to follow any process. A process merely guides people towards the next logical steps and hence towards a logical ending. At times the necessary time and resources are available to follow each one of the process step. But at most of the times, that may not be the case. We generally see people reasoning out the same when any exceptions are to be requested for! In some cases, people are driven to situations that they start questioning the very existence of the process itself. 

Is defining a process important? The answer is yes. Is following a process important? The answer may not be an 'yes' every time! It generally depends on may factors. The process not followed is the process not existing! That's subject to debate for sure!

While there is a process and it seems difficult to follow it on number of occasions, having no process is altogether a new level of difficulty in itself. When there is no process, we generally hear people asking everybody to do their best, give their best. But that might not lead any where unless people know what needs to be done in the first place. Everyone's best work does not necessarily mean the best result. It could all go in vain when there is no relation one can establish among the 'best' works done!

It's important to let people know what's expected out of them and then it makes perfect sense to let them give their best in whatever they do. Rather than asking everyone to give their best without really letting them know what needs to be done.

Process matters. If followed, it matters in the result; if not, in the learning!